Check Out
View Cart
My Account

Special Events/Weddings

 About Us
Orchid Care Information

Search:

Satisfaction Guarantee Policy

Our Main Goal is to have Happy, Satisfied Customers!

Please notify us within 7 DAYS (we are open daily) from order delivery date to process a claim if:
                                •   Your plant(s) or cut flowers were not delivered,
                                •   Your plant(s) or cut flowers were damaged in the delivery process OR
                                •   You are not satisfied with the quality or condition of the plant(s) or cut flowers at time of arrival

Contact us through any of the following methods:
Email:  info@akatsukaorchid.com           Phone:  888-967-6669      Fax:  808-967-7140  

Please provide the following information in your phone call, email or fax:
                                         •   Your name & Phone number (include if you are the sender or recipient)
                                         •   Invoice Number & FedEx Tracking Number (located on box)
                                         •   Box Condition (at time of delivery)
                                         •   Reason for Dissatisfaction
                                         •   Photo-for email claim inquiries, please already include a photo
                                                 (this helps us to verify the condition and process your claim faster)
 
                                        Once the requested information is received:
                                         •   A claim will be initiated & we will respond to you within 2-3 days.  
                                         •   Full refunds or replacements will be granted if:
                                                 1.   We are notified within the appropriate time frame (7 days after delivery)
                                                 2.   The order was signed for and/or received on the first FedEx delivery attempt

Please note that after plants or cut flowers are received, we no longer have control over such conditions as light, temperature, watering and general care. This includes plant growth or development of blooms.  Therefore, we can’t guarantee a refund or replacement.  However, we understand that every situation has different circumstances.  We will do our best to work with you to resolve your concern.

                                Akatsuka Orchid Gardens will NOT accept a claim request if:
                                     •   The recipient’s address provided is incorrect AND/OR rerouting is necessary
                                         ($11.00 fee will be charged to sender for rerouting) or if the box is returned to sender.
                                     •   The quality at arrival is poor & DSR (Direct Signature) was removed at the customers request
                                     •   The order is delayed or undeliverable due to local disputes, uncontrollable weather conditions,
                                          national or local disruptions in air or ground transportation strikes or natural disasters

A copy of this guarantee is provided in each box that is shipped out of our facility.



Our Promise

Akatsuka Orchid Gardens has been in business for over 30 years.  Located in Volcano on the Big Island of Hawaii, we started in 1974 as a small family orchid business and today we are still running our company with the same family values.  We continue to do our best to provide quality service to all of our customers.  Our promise is to provide high quality orchids straight from our greenhouses to arrive just in time to display the blooming flower.  We strive to bring you the best in freshness and quality of orchids.  With all our Cattleya orchids being grown on site in our 11 greenhouses, it doesn’t get closer to the source than that.  All of our floral shipments are guaranteed to be delivered through FedEx 2-day delivery.  With each orchid order, we carefully pack plants according to current shipping area weather conditions as to ensure your sensitive orchid plant arrives in mint condition.  If the orchid or cut flower does not arrive as promised, contact us within 7 days of arrival and we will be sure to remedy the problem. 

Our Showroom

We have a large variety of orchids in our showroom located in Volcano, Hawaii.  As soon as you step in the door, you can see the orchid varieties that are on display that include dendrobiums, oncidiums, paphiopedilums, phaelanopsis, vanda, and our in house specialty, cattleyas.  Beyond the orchids, we also carry anthuriums, bromeliads and tropical cut flower arrangements.  All the orchids on display can be packed for shipment to anywhere in the US Mainland.  Some restrictions or additional fees due to agricultural regulations may apply to Alaska and Arizona.  Remember to come to visit our showroom when visiting the Big Island of Hawaii. 

Tropical Flower Arrangements

As always we are constantly coming up with new floral arrangement ideas.  We carry a variety of tropical cut flower arrangements to choose from.  This provides a great way to share the orchids and tropical flowers of Hawaii with the rest of the nation.  Many of our cut flower arrangements start off with a selection of anthuriums and also include sprays of dendrobiums or oncidiums.  We also feature cut flower arrangements with heliconia and bird of paradise as well.  As we continue to provide the best quality in cut tropical flowers to all our customers, we will continue to add new floral arrangements. 

Weddings

Many people also search to bring a unique flair to their wedding.  Many of our tropical floral arrangements, orchid plants and cut flowers can also be used in weddings.  Cut orchid blooms are perfect to use in a bride’s bouquet or a single cattleya as a groom’s boutonniere.  We can provide florals for weddings in Hawaii but can also arrange to have flowers sent to Washington, California, or anywhere in the US.  What a unique way to bring a touch of Hawaii to your wedding by using orchids and tropical flowers that are not available everywhere.  For all wedding flower inquiries please contact us at 1-888-967-6669.

Gifts & Holiday

An orchid plant or cut flower arrangement is the perfect gift for that special someone in your life.  Whether you are celebrating a graduation, birth, or to show you care, an orchid plant is a gift that will last forever.  During those times in life where you want to give something that is out of the ordinary or to remember your visit to Hawaii, a tropical arrangement or orchid plant will bring back fond memories.  During the holidays an orchid plant or tropical floral arrangement would be the perfect host gift for holiday parties.  Our orchids are also wonderful to just place around the house to add a tropical feel when the weather is cold outside.  No matter what occasion, send the gift of fresh, high quality orchid plants and cut flower arrangements to your loved ones to show that you care.