Customer Service
Shipping Schedule & Policy
WE DO NOT SHIP INTERNATIONAL
We are now accepting VISA and Mastercard.
A street address and phone number is necessary for Federal Express delivery. If you are shipping to two different addresses, you must place two separate orders.
The price for the cut flowers and matured orchid plants include Federal Express delivery services. Shipping prices for gift shop items are based on the total item(s) purchased (see table below). Cut flowers, matured orchid plants and Hawaiian gift shop items must be shipped separately due to agricultural inspection procedures.
Please call us toll free at 1-888-967-6669 to arrange for shipments going to ALASKA or ARIZONA.
Orders are shipped per the State of Hawaii Export Regulatory Laws.
Please view shipping schedules below to estimate date of arrival.
Hawaii orders are subject to a 4% state tax.
Plants and flowers are guaranteed fresh when signed for on the first delivery attempt. They are perishable and immediate care is needed. Boxes will NOT be left on a release signature or when signed for on notification on door. If you wish the box to be left at the door, please notify us at the time of ordering. Be advised that this will VOID OUR GUARANTEE.
Shipping Schedule
Seed Shipping Policy
Due to agricultural requirements, seeds must be shipped apart from other portions of your order. If you are ordering additional items from the gift store, please place a separate order. We apologize for the inconvenience and thank you for your understanding.
If you have any concerns in regards to shipping, please call us toll free at 1-888-967-6669 and we will be happy to answer your questions.
Store Items Shipping Rates
| purchase range | shipping cost |
|---|---|
| $00.01-$20.00 | $14.00 |
| $20.01-$50.00 | $17.00 |
| $50.01-$75.00 | $20.00 |
| $75.01-$150.00 | $25.00 |
| $150.01-$300.00 | $35.00 |
| $300.01 & up | please call for quote |
Federal Express Shipping Within the State of Hawaii
Shipping schedule for cut flowers and gift shop items on orders placed before 12:00 noon Hawaiian Standard Time.
| Order Day | Ship Day | Fed Ex Arrival Day |
|---|---|---|
| Monday | Wednesday | Thursday |
| Tuesday | following Monday | Tuesday |
| Wednesday | following Monday | Tuesday |
| Thursday | following Monday | Tuesday |
| Friday | following Monday | Tuesday |
| Satuarday | following Monday | Tuesday |
| Sunday | following Tuesday | Wednesday |
Federal Express Shipping to All Remaining States
Shipping schedule for cut flowers, gift shop items and matured plants on orders placed before 12:00 noon Hawaiian Standard Time.
| Order Day | Ship Day | Fed Ex Arrival Day |
|---|---|---|
| Monday | Wednesday | Friday |
| Tuesday | following Monday | Wednesday |
| Wednesday | following Monday | Wednesday |
| Thursday | following Monday | Wednesday |
| Friday | following Monday | Wednesday |
| Satuarday | following Monday | Wednesday |
| Sunday | following Tuesday | Thursday |
